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 by: News Canada

(NC) - Having quality consumer information is the best protection you can have in todays marketplace. The Canadian Consumer Handbook put together by Canadas federal, provincial and territorial consumer protection agencies offers a wealth of information. Theres information on the differences between proper and improper business procedures, on how to approach banks, insurance companies, utility companies, landlords and many others. It also provides advice on consumer rights, making informed decisions, making a complaint effectively, and protecting yourself from unscrupulous dealers.

Complaining effectively is a skill that the Handbook looks at in full. Consumers should not be afraid to complain, as reputable businesses will be pleased to set matters right. There is information on how to keep track of what you have done to complain and what is the proper line of events that you should follow, from talking to the manager to going to small claims court.

This new Handbook is now available on line. Just visit Consumer Connections Web site at http://consumer.ic.gc.ca. This is an award-winning Web site developed by the Office of Consumer Affairs of Industry Canada. It provides rapid access to consumer information, powerful tools to cut research time, and many useful links to consumer and other organizations. Canadians can access Consumer Connection from home, the public library, community access points or from Government of Canada, provincial and territorial service outlets. For a variety of information on everything from bank fees, to privacy rights, to the latest scams or frauds, this is the place to go.

About The Author

News Canada provides a wide selection of current, ready-to-use copyright free news stories and ideas for Television, Print, Radio, and the Web.

News Canada is a niche service in public relations, offering access to print, radio, television, and now the Internet media, with ready-to-use, editorial "fill" items. Monitoring and analysis are two more of our primary services. The service supplies access to the national media for marketers in the private, the public, and the not-for-profit sectors. Your corporate and product news, consumer tips and information are packaged in a variety of ready-to-use formats and are made available to every Canadian media organization including weekly and daily newspapers, cable and commercial television stations, radio stations, as well as the Web sites Canadians visit most often. Visit News Canada and learn more about the NC services.